If you purchased hardware (for example, Avast Omni hub) you must first return the hardware before initiating the refund process. We do not grant refunds on those purchases. To request a refund on a subscription and/or Solution you purchased from a physical bricks-and-mortar store, the iTunes app store or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. Restrictions Regarding Products Purchased from a Reseller (including a Physical Store or Online Store (e.g., Apple App Store)). Once you have both the Google Play account email address and the Transaction ID, click here to request a refund from Avast, here for AVG, here for CCleaner, or here for HMA, and follow the instructions on the linked page.
You can find the Transaction ID by: (i) finding the email sent to your Google Play account to confirm your purchase or (ii) logging into the Google Payments portal at with the Google Play account you used for the purchase, and then finding the specific transaction in the Subscription and Services section. To request a cancellation and refund on a subscription and/or Solution you purchased from the Google Play app store, you must provide us with the email address you used in Google Play to purchase the subscription and/or Solution and the Transaction ID for the purchase.
Then, click on the link below and follow the instructions on the linked page:Īll business products and consumer products purchased from CCleaner (including Defraggler, Recuva and Speccy) ,Īll business products and consumer products purchased from HMA
To request a cancellation and refund for a subscription you purchased from us through our online retail stores, or to terminate a subscription because you object to an amendment to the EULA we have notified to you, please find the confirmation email or invoice we sent directly to you in connection with your purchase, because it will tell you which Avast company you will need to contact ( which may not be the brand name on the Solution ) and will contain certain other information you must provide us in order to request your cancellation and refund. Products Purchased from Us and Subscriptions You Terminate for Notified Amendments to the EULA. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our online retail store or from Google Play, then please follow the instructions below: īefore you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy. Requesting a Cancellation and Refund from Us.
#How to cancel my avast antivirus 30 day free trial license
If your subscription is conditioned on you paying a fee or charge, and if we have not received payment by the 15th day following the payment due date, you will be deemed to have surrendered your license to use the Solution, and the license will terminate immediately without further action by you or us. We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Solution (the “ EULA ”), and you object to such amendment within 30 days of the date of such notice. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then current Subscription Term. We offer a 30 day money-back guarantee on subscriptions for certain Avast, AVG, CCleaner (including Defraggler, Recuva and Speccy) and HMA Solutions that end users purchase directly from us through our online retail stores or through Google Play. CANCELLATION AND REFUND POLICY FOR AVAST, AVG, CCLEANER AND HMA SOLUTIONS
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